RETURN & REFUND POLICY
Tesgo believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Tesgo.
We allow you to return ebikes in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. Unless we made a shipment error, the recipient is responsible for paying the return shipping costs for any returns. We will issue a refund using the same payment method you used originally. We only accept products that are brand new and unused for any returns. If not, you will be required to pay a restocking fee equal to 30% of the purchase price.
Ebikes returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be in perfect condition. The mileage on electric bikes must be under twenty (20) miles.
You may return an item if it is brand-new and unused outside of the 14-day window, but you will be responsible for paying the return shipping fees as well as a restocking fee of thirty percent (30%) of the purchase price.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Please contact a member of our customer support team. We will notify you at the email address on file when we process your return. No return material authorizations or permission numbers are required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). Tesgo does not accept shipments sent cash on delivery (COD).
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $120 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $120.
For returns agreed by Tesgo, please do not ship them by yourself before receiving the notification and shipping label provided by Tesgo. Please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.
For ebike that has been delivered for more than 14 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.
If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Customers need to return the product in the original box, otherwise, we won't be able to provide a return shipping label.
If you no longer have the original packaging, please let us know the size of your box, and we will arrange for a new return label. Please note that the returned package size must not exceed the maximum size requirements of the carrier. If the package is oversized, the customer will be responsible for any applicable penalties. If you no longer have the original packaging, a corresponding fee will be deducted from the refund amount.
If you have questions about this Agreement, or if you have technical questions about the operation of our Services, please contact us:
By email: email@example.com
Via our website: https://www.tesgobike.ca/pages/contactus